Can't find the answer to your question below then please email
us and we will respond within 1 business day. email:
Possible reasons your package did not
arrive on time or has not yet arrived:
Shipping address given was incorrect. Please use your complete
and proper mailing address as per the United States Postal Service,
If the address given is incorrect one of two things will happen
a) The USPS database will reject the address and you will receive
an email requesting the correct address. b) Your package will
be shipped to an incorrect address and usually spend the next
30 days boomeranging its way back to our facility.
The billing name given when you placed your order does not match
the name of the credit card holder. We have to
error on the side of caution when it comes to credit card security.
Initial delivery attempt failed. All packages are shipped via
USPS Priority. Please check with
your local post office if you missed the initial delivery attempt
or to setup redelivery. (check your email for the tracking number
Email address given was incorrect. If there is an issue with
your order we will attempt to contact you via email. Your email
however is the only means for us to have contact with you so
if your email was entered incorrect in the order process then
will not receive this information. You should also receive and
email notification from USPS.com with your tracking information.
APO, AA, AE and other Military post offices. Your package will
reach most military post offices within 2-5 days but from there
it may take up 4 weeks to reach you.
International orders have been known to take up to 2 weeks
depending on customs. Each country's regulations are different
and can hold the package for as long as they see fit or in fact
reject the package. If your package is rejected or refused by
your country then you will be notified upon it's return and
your money will be refunded.
The manual will be or was emailed to you at time
of purchase but may have been deleted by your spam software.
to view the extender manual or right click the link and click
"save target / link as" to save the file to your computer. The manual for the AndroExtender® comes shipped with your package.
For orders shipped within the USA tracking
information will be automatically emailed directly from USPS.com
at time of shipment. If you are using a spam blocker be sure
to allow email from USPS.com.
Ordering is 100% safe, secure, and discreet.
You will not be contacted unless your information on the order
form is incorrect. Email addresses must be active and functioning properly
in order to receive your order confirmation and tracking information.
If there are any mistakes with your order process then the product
would most likely be returned to us and as a result would only
delay the shipment further. Packages are shipped in an unmarked
bubble mailer or box and require your signature at
time of delivery. There is nothing on the package that marks
its contents. The customs form for International orders will
say "Herbal Vitamins or Novelty Item in order to remain discreet.."
Credit card orders are processed the same
day if placed before 5:00pm EST. Orders paid by money order
are usually shipped within 24/48 hours of receipt of the money
order. If you chose to pay by check your order will be shipped
when the check clears which is usually 14-30 days.
delivery time for orders shipped within the USA is about 2-5
days after the order has been processed. International orders
can take anywhere from 2-3 weeks for delivery depending on your
country's customs policies. We are not responsible for customs
delays. There are some cases where it could take longer if your
order has to be fully verified as much as 3 extra days (holidays
and long weekends), however this rarely happens.
keep in mind that sometimes there are issues with delivery that
are out of our control so if you experience a significant delay
then simply email us to reach our Support Team and they will
track your package for you and help to resolve the problem.
Yes, of course! ZyGain® has a full
180 day money back Guarantee.*